Here are the answers to the questions collectors usually want to know before they start hunting.
Ordering
How quickly are orders processed?
1-2 business days.
Can I change or cancel my order after placing it?
Yes, but only if your order hasn't shipped yet.
What happens if an item is out of stock after I order it?
We will refund you for the out-of-stock item.
Do you combine shipping for multiple items?
Yes, we combine shipping for all in-stock products.
Shipping
Where do you ship from?
We ship from Washington State. We ship all across the U.S. At this time, we do NOT ship internationally from our website. If you are an international customer, please place your order through our eBay storefront for a more streamlined shipping experience.
How long does shipping take?
We usually ship within 24-48 hours, depending on when you place your order.
Do you offer same-day or next-day shipping?
Yes, depending on the local time for us, we can ship the same day.
Do you ship internationally?
Yes, we ship internationally via our eBay storefront.
Why do international orders need to go through eBay?
eBay offers more support and faster shipping than we would be able to provide at a cost-effective price on our Shopify website for our international customers.
Returns
What is your return policy?
See our return policy page.
Do you offer refunds or returns?
Yes, we can offer a refund or return depending on the product. No returns are accepted and all sales are final for Trading Cards. See our returns page for Gobby's guidelines.
What if my item arrives damaged?
Review the returns page for options on damaged products.
Products
Are your products new or used?
The majority of our products are new and sealed. If the product is used or new without seal, it will be listed in the description of the product.
Why don't you carry every product in a game line?
Gobby's philosophy is to carry the rare finds gamers can't find in traditional retail stores. For that reason, you will find our loot is a more curated vault of games, cards, and collectibles.
Will you restock items once they sell out?
Sometimes we will. Sometimes we won't. Grab your loot while you still can.
How do I find new arrivals or rare items?
You can find new products on our New Arrivals page. Rare items can be found on the Legendary Loot page. We also announce our rare item drops in our email newsletter that you can subscribe to.
Still have questions? Reach out to Gobby's team via the Contact page.