Returns and Damage (don't worry, Gobby got you!)
Orders before shipping
We offer a full money-back guarantee on all orders prior to the date of shipment, no questions asked. In almost all cases, refunds are issued back to your original payment method without any issue. We can only issue refunds to an active account or card that was used to pay for the purchase in question. In the event that your account or card is no longer active, we will offer store credit instead and do our best to work with you on a solution. If we can't refund your order to the original payment method, we will give you store credit for that amount.
Orders after shipping and after delivery
Damaged goods. For domestic orders shipped within the US: if an item arrives damaged, just contact us within 7 days from the date of receipt of items. At a minimum, we will offer a full refund if you want to return the game. We may also offer you a partial refund if you want to keep the game, or offer a replacement copy (if we have one) in exchange for the damaged copy. We will pay for return shipping and send you a return shipping label to use if you choose to return the game, or we agree to exchange the game with a replacement copy.
For orders shipped outside the US from our eBay store: if a game arrives damaged, just contact us within 7 days from the date of receipt of items. For cosmetic damage (i.e. game components not affected) we will usually offer a partial refund if you decide to keep the game. If you wish to return the item for a refund of the purchase price, the customer is responsible for the original cost of shipping (no refund on shipping) the item as well as the cost of return shipping. If the item has been damaged substantially (i.e. game components compromised), we may, at our discretion, offer a replacement copy in exchange for the damaged copy. If you just want to return it for a refund, we will send you a shipping label to return it for a full refund.
Defective parts. If your game has a production defect, just contact us within 7 days from the date of receipt of item, and we'll send you replacement pieces or parts if available. If not available in our inventory, we'll work with the manufacturer on your behalf to obtain replacement pieces or parts, which we will ship at our expense.
Incorrect products sent to you. If you receive a wrong order, just contact us within 7 days from the date of receipt of items to receive a full refund on the price of the item, or a replacement if available. We will pay for return shipping and send you a return shipping label to use. Don't worry, Gobby got you!
Changed your mind. If you simply decide you no longer want the game, just contact us within 7 days from the date of receipt of items to receive a refund on the price of the game for unopened and undamaged merchandise. We will deduct the cost of the return shipping label from the refund amount and send you a return shipping label.
Please note
By placing your order you accept responsibility to receive delivery of your order at your designated shipping address.
How to request a return or refund
Contact us at orders@gobsofgames.com.
No returns on Trading Card Games are accepted. All sales are final.